Search found 73 matches

by Ashley
Tue Jan 21, 2020 12:54 pm
Forum: General Discussion
Topic: Windows 7 gone support for windows 10?
Replies: 1
Views: 8

Re: Windows 7 gone support for windows 10?

Hi papacucku. Here at the office our Windows 10 machines run just fine. The video features have been tested a lot recently. I'll see about testing it on our Windows 7 computer. Give us a call if you need more help with your timelines.

Kind regards.
by Ashley
Thu Jan 02, 2020 10:53 am
Forum: General Discussion
Topic: Video only shows when clicking shortcut button twice (double click)
Replies: 1
Views: 86

Re: Video only shows when clicking shortcut button twice (double click)

Hello there. So sorry to hear about the issue. We are testing a new release of VenueMagic at the moment and so far the video playback is working just fine on all our machines. It appears that Windows 10 is causing some trouble with this feature. When the new version comes out it should fix the probl...
by Ashley
Thu Jan 02, 2020 10:53 am
Forum: General Discussion
Topic: Video on windows 10 not showing most of the time.
Replies: 1
Views: 59

Re: Video on windows 10 not showing most of the time.

Hello there. So sorry to hear about the issue. We are testing a new release of VenueMagic at the moment and so far the video playback is working just fine on all our Windows 10 machines. When the new version comes out it should fix the problem.
by Ashley
Thu Jan 02, 2020 10:52 am
Forum: General Discussion
Topic: How to get a more fluid variation without steps?
Replies: 0
Views: 55

Re: How to get a more fluid variation without steps?

Hello there. This is a common problem with less expensive LED fixtures. The most likely way to fix it is to invest in some high quality lights. In the meantime, you can try setting the lamp's "curve type" of its level control to "spline" in the envelope editor. Right clicking on one of the handles w...
by Ashley
Mon Dec 16, 2019 12:13 pm
Forum: General Discussion
Topic: OSC input?
Replies: 1
Views: 83

Re: OSC input?

There is currently no support for OSC. It may come in the future but for now we recommend using MIDI.
by Ashley
Mon Dec 16, 2019 12:08 pm
Forum: General Discussion
Topic: Quality of dimming
Replies: 2
Views: 99

Re: Quality of dimming

Yes this is a common problem with less-expensive fixtures. The only real solution is to use high quality lamps/LEDs.
by Ashley
Mon Dec 09, 2019 5:51 pm
Forum: General Discussion
Topic: Importing data from external sources?
Replies: 1
Views: 80

Re: Importing data from external sources?

Yes VenueMagic has a way of exporting data from other software. It may not work in all cases, but here is the entry right out of the manual: VenueMagic can import profiles from and ASCII text file that conforms to a specific format. This makes it possible to input show data created by other software...
by Ashley
Mon Dec 09, 2019 3:58 pm
Forum: General Discussion
Topic: Activation
Replies: 2
Views: 107

Re: Activation

Please email support@venuemagic.com so we can help you with registration issues.
by Ashley
Mon Dec 09, 2019 3:58 pm
Forum: General Discussion
Topic: Activation
Replies: 2
Views: 107

Re: Activation

Please email support@venuemagic.com so we can help you with registration issues.
by Ashley
Wed Aug 21, 2019 5:33 pm
Forum: General Discussion
Topic: How do you correct channel ordering?
Replies: 2
Views: 394

Re: How do you correct channel ordering?

Hi there. If you would like to send your main project file (.vmp) and the relevant timeline (.vmt) that has all the fixtures in question to support@venuemagic.com, we would be glad to take a look and see if we can figure out a solution for you. One of our staff has tried replicating your problem alr...

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