Search found 73 matches

by Ashley
Thu Sep 07, 2017 10:15 am
Forum: General Discussion
Topic: How to create and control RGBW LED?
Replies: 5
Views: 2930

Re: How to create and control RGBW LED?

I don't see your name but I recognize your email from before. Has your problem been resolved or do you still need help?
by Ashley
Thu Sep 07, 2017 10:14 am
Forum: General Discussion
Topic: Video Help
Replies: 1
Views: 1379

Re: Video Help

I don't see your name but I recognize your email from before. Has your problem been resolved or do you still need help?
by Ashley
Tue Mar 28, 2017 10:54 am
Forum: General Discussion
Topic: Video Stoped working
Replies: 2
Views: 1963

Re: Video Stoped working

Have you tried different videos of different formats? Such as an AEI etc. Could you send your video to support@venuemagic.com so we can take a look at it? We apologize for the delay. We have been at a hectic trade show this past week.
by Ashley
Mon Mar 13, 2017 10:01 am
Forum: General Discussion
Topic: Export project
Replies: 6
Views: 4039

Re: Export project

The best way to do this is to copy the project file (.vmp) onto an external harddrive (or a different computer running VenueMagic), then open it. VenueMagic will ask you where each file is. You can then copy the file into the external harddrive, as VenueMagic asks for it. You can then organize howev...
by Ashley
Mon Mar 13, 2017 9:42 am
Forum: General Discussion
Topic: Pasting envelopes between instances of Envelope Editor
Replies: 1
Views: 1550

Re: Pasting envelopes between instances of Envelope Editor

Matt,

Thank you for reporting this problem. I will report it to our engineers.

Ashley
by Ashley
Wed Mar 08, 2017 1:21 pm
Forum: General Discussion
Topic: Bug: Custom Colors not retained on exit; UI issues
Replies: 2
Views: 1931

Re: Bug: Custom Colors not retained on exit; UI issues

MattM,

Thanks again for the bug reporting. What colors are you changing?
What version and edition of VenueMagic are you running?
by Ashley
Wed Mar 08, 2017 12:48 pm
Forum: General Discussion
Topic: Bug: Adjusting a track's master fader not treated like a modification
Replies: 2
Views: 1786

Re: Bug: Adjusting a track's master fader not treated like a modification

MattM,

Thank you for your bug report. I will have our head engineer investigate. He told me that he thinks, off the top of his head, that it is that way for a reason but he will look into it.
by Ashley
Wed Mar 08, 2017 12:37 pm
Forum: General Discussion
Topic: Bug: Post Playback Cursor Action when end of playrange is reached
Replies: 1
Views: 1612

Re: Bug: Post Playback Cursor Action when end of playrange is reached

MattM, Thank you for letting us know about the bug. I will tell the engineers about it. In the meantime, you can avoid scrolling all the way to the end of your timeline, by pausing playback and hitting the "End" Key on your keyboard. This will automatically put the cursor at the very end of your tim...
by Ashley
Mon Mar 06, 2017 2:47 pm
Forum: General Discussion
Topic: Redo & Revert?
Replies: 1
Views: 1331

Re: Redo & Revert?

MattM, Unfortunately VenueMagic does not currently have a "Redo" option You can manually revert to a previously saved version however. VenueMagic saves backups of your project files and adds the extension .bak. You will find them next to your project in the File explorer. Just look for the file with...
by Ashley
Mon Mar 06, 2017 2:30 pm
Forum: General Discussion
Topic: Snapshot Channel Levels Dialogue
Replies: 4
Views: 2304

Re: Snapshot Channel Levels Dialogue

MattM, I meant to say The Snapshot option lets you copy current DMX OUTPUT Channel values (like channel values that you have set with a MIDI Device) into a Level Control Clip. I intended MIDI as an example because many of our customers use MIDI. You can also use DMX Inputs, or any other input device...

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