Video on windows 10 not showing most of the time.

papacucku
Posts: 6
Joined: Fri May 20, 2016 12:24 pm

Video on windows 10 not showing most of the time.

Postby papacucku » Mon Dec 30, 2019 9:32 am

When using the button shortcuts assigned to timelines sometimes the videos show but in the video (asset) section even right after importing them trying to preview them with the little icon on the left in properties, just black screen. When known good timelines with video in them are loaded and played...black screen. This is the first time I have tried VM on windows 10 is that it? I installed the codec pack .....they are mp4 video that worked perfectly on my windows 7 machine when I was playing with this a year or so ago.

Ashley
Posts: 74
Joined: Mon Dec 21, 2015 2:27 pm

Re: Video on windows 10 not showing most of the time.

Postby Ashley » Thu Jan 02, 2020 10:53 am

Hello there. So sorry to hear about the issue. We are testing a new release of VenueMagic at the moment and so far the video playback is working just fine on all our Windows 10 machines. When the new version comes out it should fix the problem.

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