Video only shows when clicking shortcut button twice (double click)

papacucku
Posts: 6
Joined: Fri May 20, 2016 12:24 pm

Video only shows when clicking shortcut button twice (double click)

Postby papacucku » Mon Dec 30, 2019 11:38 am

I wanted to add to my post from earlier but I don't see it yet. Video on trial +AV not showing most of the time even after install codec pack. windows 10 nvideo video card (nice one) GEforce GTX 970 direct X 12 .

import a video , just black screen unless I assign it to a shortcut button and then double click, working with MP4 video and AVI. if I single click shortcut still black screen. I have played with background foreground etc. It has to be playing "twice" or if you interupt another one playing and hit the shortcut it shows vid sometime. Even a MOV file worked the first I previewed it just after import, only sound, second time video and sound and now just black screen, if I assing it to a cue button and double run it,,,it shows. ? But not in timeline or on preview from video object.

Ashley
Posts: 74
Joined: Mon Dec 21, 2015 2:27 pm

Re: Video only shows when clicking shortcut button twice (double click)

Postby Ashley » Thu Jan 02, 2020 10:53 am

Hello there. So sorry to hear about the issue. We are testing a new release of VenueMagic at the moment and so far the video playback is working just fine on all our machines. It appears that Windows 10 is causing some trouble with this feature. When the new version comes out it should fix the problem.

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